Refund & Cancellation Policy
Altitude Travel Co., New Delhi • Transparent policies with no hidden deductions
At Altitude Travel Co., we understand that unforeseen situations may arise requiring itinerary modifications or cancellations. We maintain fair, transparent cancellation policies that honor both our travellers and our trusted hotel partners.
1. Cancellation Timelines & Refunds
| Cancellation Notice | Refund Eligibility |
|---|---|
| 30 days or more before travel departure | 90% refund (minimal administrative fee retained) |
| 15 to 29 days before travel departure | 70% refund of total tour cost |
| 7 to 14 days before travel departure | 50% refund of total tour cost |
| Fewer than 7 days or No-Show | Non-refundable due to pre-committed partner hotel bookings |
2. Free Itinerary Date Rescheduling
Every Altitude Travel package is flexible. If you notify our team at least 15 days prior to your travel departure, we permit one free date rescheduling without additional planning charges, subject to seasonal hotel rate differences.
3. Non-Refundable Components
Certain third-party components—including non-refundable airline tickets, special entry passes (e.g. Jungfraujoch summit tickets, Burj Khalifa timed entries), and embassy visa processing fees—are governed by their respective issuers and cannot be refunded once issued.
4. Refund Processing Time
Approved refunds are processed via the original payment method (NEFT, UPI, or Credit Card) within 7 to 10 working days of official cancellation approval.
5. Assistance Desk
For cancellation or rescheduling requests, write to Altitudetravelco@gmail.com or call our office directly at +91 96393 20101.